If you're an UK customer, you've got the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen (14) working days following your receipt of the goods or the day on which we begin supply of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.
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Goods must be returned within 28 days of cancelling your purchase. You must take due care of the products which you wish to cancel rather than use them. Products should be returned within their original packaging or rapidly at your price or using the returns type provided with your purchase. If goods are returned by you, please always retain proof of posting for your own records. You will be accountable for the returned merchandise until they reach us.
Where you're cancelling your purchase within this cooling -off period we will refund the total price of the thing. We will only refund the delivery charges if the entire order is being canceled by you, s O please mention this when cancelling your purchase. Delivery charges are nonrefundable if you're returning component of a buy. If we are notified by you of your cancellation after the 14-day cooling -off period, our standard returns policy will implement which can be seen here.
If your order is canceled by you in any of the circumstances set out above when it comes to cancellation under the provisions of the Distance Selling Regulations, re-fund any money compensated by you after any goods, which were delivered to you personally, are returned to us. In the case of goods that are wrongly supplied or damaged, we might supply you with a replacement merchandise. Any refunds distributed by us will be made to the debit/charge card account provided when you positioned your purchase and will be susceptible to our correct to withhold amounts for goods which are broken on reunite as outlined above. Where we deliver products to a 3rd party in accordance with your order, you will simply manage to exercise this cancellation right if you can return the goods to us (or request us to gather them).
If you're considering cancelling or wish to cancel a product you have ordered from us, please be conscious of the next terms that use:
Legal rights of cancellation under the Distance Selling Laws accessible for UK consumers do not apply to particular products including: The sale of customised goods or perishable commodities, sealed sound or video recordings, or applications, which continues to be opened, or products that by reason of the nature, can't be returned - (Things such as for example knickers, where the 'cleanliness patch' has been removed, or cosmetics where the seal continues to be broken).
Added cancellation conditions: Where Added Terms and Circumstances of Sale are applicable to any product or service you've ordered from us, your cancellation rights may be also governed by these and you should review these carefully
Damaged or incorrectly provided products: All merchandise you receive against your order should be checked by you. If the goods you receive are damaged or incorrectly supplied on delivery then you definitely must note the particulars of any damage or error in supply on the delivery documentation or if you are unable to view the things on reception, you must advise us (by post, telephone number or e-mail only) within the fourteen day period. The products must be returned by you to us when possible after notifying us the goods are damaged or have already been incorrectly provided.
Damage during the course of products that are returning: If you choose to return any goods to us, we WOn't result in any loss or harm to them in transit and, because of this, we recommend that you get proof of sending. If returned products are lost or ruined intransit, we reserve the right to bill you (or never to refund any sums attributable to) such reduction or harm.